Using the hardware keys to remove password, PIN or reset the unlock pattern / gesture lock.
1. Turn off the phone completely.
2. Press and hold both Volume UP and HOME + power on the phone. Keep pressing the VOl + home.
3. When Android Recovery menu screen appears release all keys.
4. Navigate and highlight "wipe data / factory reset" using the Volume down key and press power.
5. Navigate and highlight again to Yes -- delete all data and press power.
6. All data will be lost! Before doing a hard reset backup all important data.
After hard reset is done select Reboot system now. Press power to reboot the phone.
2. Press and hold both Volume UP and HOME + power on the phone. Keep pressing the VOl + home.
3. When Android Recovery menu screen appears release all keys.
4. Navigate and highlight "wipe data / factory reset" using the Volume down key and press power.
5. Navigate and highlight again to Yes -- delete all data and press power.
6. All data will be lost! Before doing a hard reset backup all important data.
After hard reset is done select Reboot system now. Press power to reboot the phone.
Please note if the screen is showing Downloading... or similar you are in download mode or in other words firmware update mode which means the phone is waiting for a connection from your PC. If you are not sure what this mode is for, then you can safely reboot or power off your phone using the Power button, or even remove the battery for a short time. Download mode is for flashing your phone, upload the phone's firmware via USB cable. Never disconnect or power off your phone during firmware flash, because it will break your phone!
Another way to reset your Samsung Galaxy J7 Prime is to enter the reset code on dial screen.
On dial screen enter this Samsung Samsung Galaxy J7 Prime reset code: *2767*3855#
All data will be lost!
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